Omniva provides a locker service that allows you to shop from major online stores in the United States and ship your purchases directly to Mongolia.
Just follow these simple steps:
1. Shop for your favorite products in U.S. online stores and use your personal Omniva locker address in the USA.
2. Pre-alert your packages in your Omniva account with purchase details.
3. Track your packages through the Omniva platform.
4. Pay online and receive your packages safely in Mongolia.

We are responsible for your merchandise from arrival at our U.S. facility until final delivery in Mongolia. All shipments include insurance coverage up to $100 USD automatically

Your Omniva account remains active indefinitely. However, it may be deactivated if there is no activity for 1 year or if service fees are not paid.

You may authorize anyone to use your Omniva locker. Please note that you are fully responsible for any correspondence and shipments received at your locker. Charges will be applied to your registered payment method, even if the package is addressed to an authorized third party.

Shipping restrictions are listed in the Calculate Your Shipment section. Please check our support page for details about items not allowed for international shipping.

Tracking begins as soon as your merchandise arrives at our U.S. facility, until it is delivered to your specified address in Mongolia. You can check your shipment status anytime by logging into the Omniva website with your locker credentials.

No.

If your merchandise does not comply with the shipping restrictions, it will be handled as general cargo and the import process may change. The goods will be stored in a Customs Warehouse and it may be necessary to hire a Customs Brokerage Company for clearance. The customer is responsible for all additional costs generated by this type of shipment.

You are responsible for complying with local Mongolia import laws. However, you may contact Omniva's customer service before purchasing to verify any restrictions.

The cost of transportation from our U.S. facility to Mongolia is charged directly by Omniva. Payments can be made by credit card or via bank transfer. You will be notified by email with payment instructions once your shipment is ready.

Taxes and duties are not included in the service fee. They are determined according to Mongolia customs regulations and will be collected upon importation.

Yes, once your shipment arrives in Mongolia, customs duties and taxes are applied before delivery. If your credit or debit card is registered with Omniva, the charges will be applied automatically.

Yes, Omniva uses industry-standard security systems. All user information is strictly confidential and only used with authorization.

The online store in the United States where you made the purchase will charge your credit card directly.

Omniva allows you to shop from thousands of U.S. online stores, even those that don't offer international shipping. Simply place your order using your Omniva locker address in the USA, estimate the shipping cost, and proceed with your purchase. Once your order arrives at our U.S. facility, you can monitor it until delivery in Mongolia.

- Billing address: The address associated with your credit or debit card.
- Shipping address: The Omniva locker address in the USA provided to you upon registration. Use this address when shopping online in the U.S., e.g.:

USA address:
Bat-Erdene MO129X### #N
9990 NW 14th Street,
Set 110
Doral, FL 33192 - 2702
Tel: (786) 391 4867

If you forget your password, simply click on “Forgot my password” on the Omniva website. An automated system will send a reset link to your registered email. You can also contact Omniva support to request assistance

By filling out the form that appears on the Registration Page Register! , remember that for this you must have a valid credit or debit card available in dollars, as well as an email address.

Please contact Omniva customer support with your tracking number (provided by the store or Omniva). You can reach us via email at query@omniva.ee

Yes. if there are any needed procedures customs will contact you directly.

The responsibility lies with the online store from which you made the purchase.

Your feedback is important to us. You can reach Omniva customer service through the following channels:
- query@omniva.ee

Yes. You can log in to your Omniva account with your username and password to track your shipments. You will also receive email notifications with updates on your deliveries.